FAQ Help Flatlay

How can we help?

Think of this as a chat with a friend who knows Lumawelt inside out. Ask away — we're an open book.
Do you ship across Europe?
How long does delivery take?
What is Lumawelt?
How do I enter the giveaway?
Do I pay extra to enter?
Does it matter which product I buy?
How many chances do I get?
When does the draw take place?
How is the winner selected?
Where can I watch the draw?
How will I know if I won?
What if the threshold isn't reached?
Can I enter more than once?
Can I return a product?
Does returning affect my giveaway entry?
How can I contact Lumawelt?
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Sofia 💛
👋 Hi! I'm Sofia, your Lumawelt assistant. Click any question!