We have a 30-day return policy, which means you have 30 days from the date of receipt to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in the original packaging. You will also need proof of purchase.
To initiate a return, you can contact us at contact@lumawelt.de. Please note that returns must be sent to the following address:
The return fee is borne by the customer.
It is only borne by Lumawelt if it is an internal issue (destroyed, defective, different product than what was ordered, etc.).
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.
You can contact us at any time with any questions regarding returns at contact@lumawelt.de
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the issue and rectify it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or custom items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union
Without prejudice to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 working days. Please note that it may take some time for your bank or credit card company to process and record the refund.
If it has been more than 15 business days since your return was approved, please contact us at contact@lumawelt.de